April 19th, 2007Thank you, Marriott.
Hot from the presses:
Dear Ms. Myname,
Your correspondence addressed to Mr. J. W. Marriott, Jr. regarding your recent experience at the Orlando World Center Marriott has been forwarded to me with a request to respond to you on his behalf.
Please accept my sincere apology for the inability of our Front Desk associates to accommodate your request. You can be assured that our Director of Rooms Operations has thoroughly reviewed this matter with his staff and that guidelines have been established so our associates are better prepared to respond to similar requests in the future.
I hope your impressions are not permanently marred and you will provide us the opportunity to be of service when you return to Orlando.
Phil Coffey, General Manager
Orlando World Center Marriott
8701 World Center Drive
Orlando, FL 32821
Phone: 407-238-8571
I am amused that the wording of the last line is similar to my own, but on the whole, good on them. Thank you.
April 19th, 2007 at 3:15 pm
Excellent. Not bad for an unbalanced hysteric who gives all women a bad name.
April 19th, 2007 at 4:11 pm
Fantastic! That’s really great that they have reviewed their procedures. Well done
April 19th, 2007 at 8:48 pm
That’s great, Casey! Yay for you and pumpers everywhere!!!
April 19th, 2007 at 9:52 pm
Nice work!
April 19th, 2007 at 10:40 pm
Hee! And it’s the same GM writing you, as with the first letter! Phil’s probably sitting there going, “GOD, THAT WOMAN! WITH THE BOOBS!”
April 20th, 2007 at 6:27 am
Hah, the first time I read this entry last night, I saw Ms. “Myname” and pronounced it My-Na-Mee, and convinced myself that it was your last name. It must have been the one glass of wine and the exhaustion.
April 20th, 2007 at 8:40 am
Now, see, that’s how to apologize properly. No weasel words. Nicely done, Phil.
Yay, to you Casey, for pursuing it further!
April 20th, 2007 at 7:24 pm
Yay!
April 23rd, 2007 at 1:44 pm
Haha…I thought you’d changed your last name. Good for you for speaking up, I’m glad he learned something from your last letter. I wonder if you would have gotten a response from him at all, had you not forwarded your response to others.
April 25th, 2007 at 3:19 pm
Hi. I’ve been following your story since Stacie put it up on her Twinkies site. Good on on you for following through with this. I’m thrilled to see you’ve finally gotten a real apology.